Terms of Sale
(Updated May 2018)
PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING ANY ORDERS THROUGH OUR SITE.
These terms of sale (the "Terms"), constitute a legally binding contract between you ("visitor" "you" or "your") and Indelle ("Indelle," "us," "we," or "our") that governs your purchase of any and all products and/or services (collectively, "Item(s)") made on or through the Indelle website, currently located at http://www.indelle.com (including any sub-domains, subpages, directories, social accounts or mobile versions of the website), and all online services (collectively the "Site").
- Acceptance of Terms
We may change the Terms at any time and without notice to you. The Terms in effect at the time you place your Order will govern your purchase and serve as the purchase contract between us with respect to such Order. Before your next purchase, we may change the Terms without notice to you. Please be sure to review the current Terms each time you visit the Site. We recommend that you save or print a copy of the Terms for future reference when you make a purchase.
- Placing Orders
Once an Order is submitted, you may not change or cancel that Order. Please refer to our Return/Exchange Policy below for information on how to return Items you may have ordered in error. After you submit your Order, we will provide you with an Order confirmation through the Site and to the email address that you provided to us. The Order confirmation means that your Order request has been received by us; it does not mean that your Order has been accepted or shipped or that the price or availability of an Item has been confirmed. We reserve the right to reject an Order, at any time, and for any reason, in our sole discretion, including if you have not met the conditions specified at the time of the Order, if your payment cannot be processed, if the ordered Items are not available, or for errors on the Site or made in connection with your Order. We may place a limit on the quantities of Items that may be purchased per Order, per account, per credit card, per person, or per household. If we are unable to supply the Items that you ordered, we may ship what Items you ordered that we can supply and will charge you the price, shipping, handling, and vat applicable to the adjusted Order. In the event an Item you ordered is not available but an alternative but similar Item is available, we may contact you and offer you the option of replacing the ordered Item with its alternative. If you do not choose to purchase the alternative Item, we will cancel that Item from your Order. In the event of an error on the Site or made in connection with your Order, we reserve the right to correct the error and charge you the correct price. In that situation, we will contact you and offer you the option of purchasing the Item at the correct price or cancelling your Order.
- Pricing and Payment
The prices listed for Items available through the Site do not include shipping or handling, if applicable. Prior to you submitting your credit card or other payment method, we will add all applicable shipping and handling to the price for the Items you are purchasing. You will have an opportunity to review the shipping and handling before you complete your Order. Each Item in your shopping cart is shown at the current price. The Site does not have a price match guarantee. We will not match the advertised price other retailers offer for the same Items.We offer different payment options as identified on our Site. We reserve the right to change our payment options at any time and for any reason, in our sole discretion. All Orders must be pre-paid before shipping. Pricing is for individual consumers. If you want to purchase for a commercial, educational or government organization, please contact us or email at [email protected].The prices, product selection and promotions offered at a Indelle online marketplace Stores may be different from those on the Site. We do not guarantee that a price, product or promotion offered through the Site will be available or honoured at Indelle’s Online Marketplace Stores or vice versa.
- Return/Exchange Policy
If you are not completely satisfied with the Items you have purchased through the Site you may return your Items to us within 60 days of the date of your purchase, subject to the following conditions (the "Return/Exchange Policy"):
5. 1. To return an Item, please email us at [email protected]
5. 2. Items returned must be in sellable condition. Opened or used merchandise cannot be returned.
5. 3. Shipping and handling charges will not be refunded.
5. 4. Indelle’s Online Marketplace Stores cannot accept returns for Items purchased through the Site and the Site will not accept returns of Items purchased in Indelle’s Online Marketplace Stores.
5. 5. Seasonal merchandise in sellable condition must be returned within 30 days of the purchase.
5. 6. Clearance items are non-returnable.
5. 7. If you have received damaged, broken, or defective Items please email us at [email protected] before returning the Item(s).We reserve the right to deny any return if it fails to meet the above conditions, in our sole determination.
If eligible, you will receive a refund for the purchase price of the Items. Credit will be issued to the credit card or other payment method used at the time of purchase. Please allow up to 2 weeks for your return to be processed and credit issued.
If you wish to exchange an Item you purchased through the Site, you may do so by:
5. 8. Placing an Order through the Site for the new Items.
5. 9. Subject to our return protocols noted above, return the unwanted Items to us for a refund.
- Shipping and Delivery
All Orders placed on the Site are subject to product availability. We do not guarantee that an entire Order will be shipped together. If individual Items from your Order are determined to be out of stock, we may ship the remaining Items to you, with or without notice to you. Orders are typically processed within 1 working day of their receipt, however, during peak holiday seasons (e.g. Mother's Day or Christmas) it can take an additional 1-2 business days to process your Order for shipment. All shipping and delivery dates noted on the Site are estimates only. Items ordered through the Site will be shipped according to the following policies:
6. 1. United Kingdom
- Orders are shipped via Royal Mail 2nd Class or Other Courier (3 – 5 working days)
- Shipping charges are determined by the sub-total of your Order
- Once your Order is shipped, it typically takes anywhere from 3-5 days for delivery to occur.
6. 2. Europe
- Shipping charges are determined by the sub-total of your Order
- Orders are shipped via Royal Mail Tracked & Signed and can take up to several weeks to arrive.
6. 3. International Delivery
- We do not accept International Orders through our Site. To place an Order with an international billing or shipping address please email us at [email protected]
- If you would like for us to ship your Order directly to you, you will be charged the actual postage amount. That amount is calculated once your Order is picked, packed and ready to ship. International shipping addresses are excluded from all shipping discounts. All Orders shipped to an international location will be charged the actual cost of shipping.
- Export Restrictions
Items purchased from the Site may be subject to customs and export control laws and regulations. You agree to comply with all international and national laws and regulations that apply to you in relation to such Items.
- Promo Codes, Coupons, Rebates
You may only use promo codes and coupons that specifically state they are valid for use with the Site. Promo codes and coupons may be subject to certain limitations, including but not limited to limits on the number of redemptions, quantities purchased, eligible Items, geographic location, as well as being subject to expiration. You also understand that coupons offered through our Indelle’s Online Marketplace Stores may not be valid for use on our Site and coupons offered through the Site may not be valid for use within the Indelle’s Online Marketplace Stores. We reserve the right to refuse to honour any promo code or coupon, if we determine, in our sole discretion, that the promo code or coupon has expired, the Items ordered are ineligible, or that the promo code or coupon is otherwise invalid.To the extent that any Item available through the Site contains a manufacturer's rebate or similar offer or promotion ("Manufacturer Promotion"), you understand and acknowledge that Indelle does not manage or have control over and shall not be responsible for any such Manufacturer Promotion, and that the manufacturer is solely responsible for the fulfilment, redemption, and eligibility determination for such Manufacturer Promotion. If you have any questions regarding a Manufacturer Promotion or your eligibility for such Manufacturer Promotion, we encourage you to contact the manufacturer.
- No Warranties
INDELLE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, GUARANTEES OR CONDITIONS WITH RESPECT TO ITEMS SOLD ON THE SITE. THEY ARE WARRANTED, IF AT ALL, ONLY UNDER THE MANUFACTURER'S WARRANTY THAT MAY ACCOMPANY THEM. YOU UNDERSTAND THAT YOUR PURCHASE AND USE IS AT YOUR OWN RISK AND THAT WE PROVIDE ITEMS ON AN "AS IS" BASIS "WITH ALL FAULTS" AND "AS AVAILABLE." YOU ASSUME THE ENTIRE RISK AS TO THEIR QUALITY AND PERFORMANCE. SHOULD THEY PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR. INDELLE DOESN'T GUARANTEE THE ACCURACY OR TIMELINESS OF INFORMATION AVAILABLE FROM THE SITE. TO THE EXTENT PERMITTED UNDER YOUR LOCAL LAW, WE EXCLUDE ANY IMPLIED WARRANTIES, INCLUDING FOR MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT. YOU MAY HAVE CERTAIN RIGHTS UNDER YOUR LOCAL LAW. NOTHING IN THIS AGREEMENT IS INTENDED TO AFFECT THOSE RIGHTS, IF THEY ARE APPLICABLE. YOU ACKNOWLEDGE THAT COMPUTER AND TELECOMMUNICATIONS SYSTEMS ARE NOT FAULT-FREE AND OCCASIONAL PERIODS OF DOWNTIME OCCUR. WE DO NOT GUARANTEE THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OR THAT CONTENT LOSS WON'T OCCUR.
- Errors on the Site
Indelle seeks to describe and display its products accurately on the Site. However, you understand and acknowledge that despite these efforts, the descriptions, images, references, features, content, specifications, and prices of Items described or depicted on the Site may be incorrect or out of date at any given time. We reserve the right to make changes to the Site at any time, including to correct any errors or omissions, and to update information at any time without notice or liability to you. We attempt to display the product images shown on the Site as accurately as possible. However, we cannot guarantee that the colour you see matches the actual product colour, as the display of the colour depends, in part, upon the monitor you are using.
- Termination or Suspension
We may terminate your account or use of the Site at any time for any reason, including, without limitation, if you are in breach of these Terms. By using the Site, you agree to be responsible for any Orders you make or charges you incur prior to such termination. We may change, discontinue, or otherwise suspend the Site at any time, for any reason, and without prior notice to you.
- Contact Us
We welcome any feedback, suggestions for improvements to the Site, as well as any questions, issues, concerns or other inquiries related to the Site. Please feel free to contact us at any time. Alternatively, you may reach us at our mailing address as follows:
10 Abbotsford Lane